A ticketing system is the most common communication medium that hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to deal with an issue that requires some time to examine or that needs to be escalated to a server admin. Thus, all replies contributed by either party will be kept in one and the same place in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than 2 accounts in order to carry out a given task or to get in touch with the company’s client support team. In case you want to manage a handful of domain names and each one of them is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. Besides, it could take a significant span of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with lots of other hosting companies, the trouble ticket system that we’re using with our Linux web hosting is an essential part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to memorize different sign-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, in case you have a question or encounter a predicament, you can get in touch with our help desk support staff members momentarily. Our system features a clever search functionality. This suggests that even if you’ve sent a multitude of tickets over the years, you will be able to track down the one that you want easily. Plus, you can see knowledge base instructions for handling commonly experienced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was built with the idea that you should be able to manage everything connected with your account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or confront a problem, you can get in touch with our client care staff members instantly without having to sign in to another admin interface. You can browse through your files or check a variety of account settings while posting a new ticket or reading the response to an older one. If you have many tickets and you want to track down a given one, you can use the smart search functionality, which is available in the Help section. We will make sure you obtain a reply within the hour regardless of the nature of your inquiry or problem.