One-Hour Response Guarantee in Web Hosting
If you’re using any of our Linux web hosting and you’ve got a question or experience some complication, you can get in touch with us 24-7-365 by posting a customer support ticket or by writing an email and we will make certain that you receive an answer in no more than one hour. If the issue can be resolved, we will do it before we respond, whereas in case there is something that you have to do on your end, we’ll provide you with all the required information – what possible solutions to try, what settings to check, and so on. Usually, you will obtain an answer within maximum half an hour, so waiting around for hours on end or even for more than 1 day to receive assistance is something unthinkable. Our one-hour response guarantee applies to any inquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our amazingly fast support services. You will obtain an answer to any support ticket opened via the web hosting Control Panel or email sent to our tech and customer support team in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes far less time to investigate and fix a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be absolutely the same and due to the fact that our support team is available 24-7, you’ll obtain swift help for any technical, general or billing issue regardless of what time of day or night it is.