In case you have a website, a problem might always crop up and it does not automatically have to be connected to the web hosting service. For example, something might go wrong when you bring a web-based application up to date or some crucial data can be edited or erased unintentionally. Irrespective of what the nature of the problem may be, you’ll have to get in touch with the client service team and ask them to restore a backup or to help you deal with the problem that you are experiencing. How timely they’ll do this will determine the period of time that your websites will be offline. For specific websites such as community web portals or Internet shops, a longer downtime duration often equals lost clients and money. That being said, it’s of primary importance that you use the services of a company that provides not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

If you’re using any of our Linux web hosting and you’ve got a question or experience some complication, you can get in touch with us 24-7-365 by posting a customer support ticket or by writing an email and we will make certain that you receive an answer in no more than one hour. If the issue can be resolved, we will do it before we respond, whereas in case there is something that you have to do on your end, we’ll provide you with all the required information – what possible solutions to try, what settings to check, and so on. Usually, you will obtain an answer within maximum half an hour, so waiting around for hours on end or even for more than 1 day to receive assistance is something unthinkable. Our one-hour response guarantee applies to any inquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our amazingly fast support services. You will obtain an answer to any support ticket opened via the web hosting Control Panel or email sent to our tech and customer support team in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes far less time to investigate and fix a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be absolutely the same and due to the fact that our support team is available 24-7, you’ll obtain swift help for any technical, general or billing issue regardless of what time of day or night it is.