24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting packages are twenty-four-seven, therefore you can forget about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You are able to select the most suitable way to contact us based on where you are or what device you are using. We can help you for almost any webhosting-related query that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get well-timed support, especially if your site is not functioning as it should be for some reason. Our Linux semi-dedicated hosting include 24/7 customer and tech support, therefore in case anything happens, you're able to use various ways to let us know - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for instance, you're able to find more information about our solutions, or we can help you with uncomplicated technical matters. The other two methods are for solely tech issues or anything that is more time-consuming as it is more convenient to follow the communication between you and our tech support crew. The warranted max answer time for them is only an hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day to receive support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server through our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local telephone numbers in the U.S.A., Great Britain and Australia along with a live chat service. If you're a current customer and you want help with some technical issue that requires additional time to investigate or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an e-mail and we will handle the trouble and send you a reply within 1 hour. The answer time is warranted 24/7, which includes weekends and holidays, yet for the majority of problems it takes less than 30 mins to get support. Our support service covers the VPS as well as all of the pre-installed software it features, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server from our company, you will be able to get in touch with us at any time using various channels and the max time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we can assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. If you have any kind of general questions or you would like to know more about our website hosting services before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you'd like to have help with third-party software that you are unable to deploy or operate efficiently, you can add the Managed Services upgrade to your plan and our system administrators will assist you.