Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a one–hour response warranty for each support ticket or email that you send to our customer service staff. We’ll quickly answer all the standard questions and forward right away the issue to our server administrators in case further assistance is needed. If you take advantage of the Optional Managed Services package, we will carry out any of the included server administration tasks at a time that has been discussed with you preliminary.
A Topflight Client Care Service
Our client support team will be at your disposal 24x7 if you require assistance working with our Hosting Control Panel or with any of the applications that we have pre–installed on your behalf on the server. What is more if you require help tackling all the day–to–day administration tasks on your dedicated server, you can have a glimpse at our Optional Managed Services package, which includes backup hard disk space, OS updates every week, troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Section
We have equipped the Hosting Control Panel with an in–depth knowledgebase, which includes detailed explanations of its features and functions. Besides, we have shot exhaustive video tutorials that will further show you how to perform a specific operation or troubleshoot a commonly encountered problem. The help articles and the video tutorials are easily accessible from every Hosting Control Panel section via the Videos and Help buttons situated in the top right corner.