Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Hosting Control Panel you can find an exhaustive Help section offering a multitude of articles and commonly asked questions. They are contributed by our support team of skilled technicians. Simply type in your question and our smart system will offer you the most appropriate answer.

  • Top quality support service

  • Educational Video Clips

  • For users who’d like to learn how to resolve a regularly encountered issue by watching a how–to video, we’ve added a selection of video tutorials to our Hosting Control Panel. All the tutorial videos are concise and simple to grasp. They offer step–by–step demonstrations of different website management actions.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer care service and feature a sixty–minute support ticket response time guarantee. Our professional customer service technicians will be at your disposal 24 hours a day and will sort out any problem that you could possibly come across within maximum sixty minutes after the client support ticket submission. In most cases, a reply will be given to you within twenty minutes.